Background: I'm the founder of Triba and White Rabbit - I use Discord every day for both business and fun. For those who don’t know, it’s the best web 2.0-3.0 bridge platform that combines traditional forums with permanent voice and video channels, threads, chats, and live engagement activities. I’ve spent the last 5 years, since the platform launched, building communities and nurturing groups from 0 to thousands of members.
Why Discord? Discord offers a framework for a physical digital place to interact and work together, faster than ever before! There are thousands of bots and automation tools to personalize and optimize your space for your needs. Discord is literally super-powering innovation and collaboration among the 150 million active users.
We Are Running Live Events and Streams Straight From Discord! Think Zoom video calls, but you can move around. You can chat in private DMs, drop links in appropriate channels, and (most importantly) all your messages and links don’t disappear when the Zoom ends!!! There are unique “rooms” that always exist — you can switch over, “click”-walk in, turn on your camera, and suddenly exist in a virtual world with everyone else. You can run a networking event, bring the team together, or film your next podcast episode with a feature. Trouble-Shooting Discord Issues:
Let’s get you using the best social software available like a pro:
Not receiving notifications: Solution — Check your notification settings and make sure they are enabled.
Detailed Steps: Open the User Settings menu, select Notifications, and make sure the “Enable Desktop Notifications” option is checked.
Can’t hear anyone: Solution — Check your audio settings and make sure the correct input/output devices are selected.
Detailed Steps: Open the User Settings menu, select Voice & Video, and make sure the correct input/output devices are selected in the drop-down menus.
Can’t connect to a voice channel: Solution — Make sure you have the correct permissions to join the channel, or try restarting Discord.
Detailed Steps: Check with an admin to make sure you have permission to join the channel, or try restarting Discord by closing it completely and reopening it again.
Can’t join a server: Solution — Make sure you have an invite link or code to join the server, or contact an admin for help.
Detailed Steps: Ask an admin for an invite link or code to join the server, or contact them directly if you don’t have one available.
Can’t send messages: Solution — Check your internet connection and make sure you have the correct permissions to send messages in that channel.
Detailed Steps: Make sure your internet connection is stable by running a speed test, then check with an admin to make sure you have permission to send messages in that channel.
Laggy performance: Solution — Close any unnecessary applications running in the background, or try restarting Discord.
Detailed Steps: Open Task Manager (Ctrl + Alt + Delete) and close any unnecessary applications running in the background, then try restarting Discord by closing it completely and reopening it again.
Missing text channels/servers: Solution — Check if you were removed from the server, or contact an admin for help if it was deleted without your knowledge.
Detailed Steps: Check with other members of the server to see if you were removed from it, or contact an admin directly if it was deleted without your knowledge for further assistance.
Can’t find friends on Discord: Solution — Ask them for their username and tag (e.g., username#1234) so you can search for them directly in Discord’s search bar.
Detailed Steps: Ask your friend for their username and tag (e.g., username#1234), then open Discord’s search bar (Ctrl + F) and type in their username followed by their tag (e.g., username#1234).
Can’t upload images/files: Solution — Make sure you have enough storage space available on your device, or try using a different file format (e.g., .png instead of .jpg).
Detailed Steps: Check the available storage space on your device, then try uploading the image/file in a different file format (e.g., .png instead of .jpg).
Can’t add friends on Discord: Solution — Make sure both users have enabled friend requests in their privacy settings, then send a friend request from one user to another using their username and tag (e.g., username#1234).
Detailed Steps: Open the User Settings menu, select Privacy & Safety, and make sure both users have enabled friend requests in their privacy settings. Then open the search bar (Ctrl + F) and type in the other user’s username followed by their tag (e.g. mine, Sam Hebda#9145), select them from the list of results, and click “Add Friend” to send a friend request.
That’s the long short of it! Let us know in the comments if these helped and remember, if all else fails, turn it off and on again!